Orders & Returns

Returns & Replacements

Goods sold on this website are supplied in good faith. If however you order the wrong item, are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition (ie they have been handled with reasonable care and seals are not broken), we will refund the cost of the goods in full less the carriage costs incurred by us.
If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 7 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.
To make a return contact customerservice@vapourpal.com. for further information.
Your statutory rights remain unaffected.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.irishstatutebook.ie/2001/en/si/0207.html


Once an order has been placed and payment has been authorised, a confirmation email will be sent. If payment has been authorised by Paypal or a credit card, the products will be shipped according to terms in the shipping and delivery section above. If the means of payment is a bank transfer, lodgement then the goods will be despatch once the monies have been received.

For more information on regarding orders and returns please phone 1890 40 30 20